Terms and Conditions

PRICING:

All prices are subject to change without prior notice. Granite City Performance cannot anticipate price increases that manufacturers impose throughout the year, leading to increased retail pricing.

SHIPPING:

All orders placed with Granite City Performance are shipped via USPS Priority Mail, FedEx Home Delivery, or UPS Ground to the 48 contiguous United States. At this time, Granite City Performance does not ship to Hawaii, Alaska, Puerto Rico or overseas.

Granite City Performance does not ship COD orders.

Heavy / oversize parts that can not be shipped via FedEx Home Delivery or UPS Ground will require local pickup.

Customer is responsible for all shipping charges. If an order is refused by customer, original shipping charges will not be refunded, product charges will be refunded less additional shipping charges to deliver product back to Granite City Performance.

LOST SHIPMENTS:

All items are insured when shipped from Granite City Performance. If an item is lost by the carrier we will make a claim for payment. When the claim is paid or acknowledged by the carrier a new shipment will be sent at no charge.

If customer wishes to obtain parts lost in shipment immediately, customer will be responsible for additional charges and will be credited back upon receipt of payment claim from carrier.

PAYMENT:

At this time we exclusively accept PayPal for online orders. Cash, money orders and checks can pre-arranged for offline sales. All funds will be verified before shipping. Any check or money order that is not able to be verified will be deposited and merchandise will not be shipped until funds have cleared our account.

All orders are verified before items are shipped for customer's protection. We actively investigate and report any fraudulent use of checks and credit cards with the FBI and the credit card companies, and will prosecute to the full extent of the law.

All in-stock items are usually shipped within 3 business days upon payment verification. In case of a back-order, you will be notified and will have the option of receiving a partial shipment and have the back order items shipped as soon as they become available or wait to ship the full order. If you choose to have a partial shipment, you will only be charged for parts that ship.

PRODUCT WARRANTY:

Product specification availability and pricing are all subject to change without notice. Product photos advertised may vary. Granite City Performance is not responsible for print or Internet typographical and photographic errors.

Customer is responsible for all shipping charges to and from Granite City Performance for all warranty items. Granite City Performance will not be held responsible for products sold that are not covered by a manufacturer's warranty.

Granite City Performance will not be held responsible for any consequential or incidental damages incurred during installation and will not be held responsible for any labor charges on any products that are defective, damaged, or ordered incorrectly.

USED PARTS:

Used parts are sold as is. Signs of average wear and tear may be present. Unless otherwise stated, this part was in no way tested, measured or certified to function as a new part. However it has been cleaned, inspected for damage and deemed worthy for service. It is the buyer's responsibility to verify the correct application and serviceability prior to installation.

If the customer decides that the used part is not serviceable, GCP will honor a 30 day full refund for the used part cost only. GCP will not be liable for customer incurred testing, inspection or measurement fees nor liable for return shipping to GCP. A detailed inspection report must accompany the used part and will be required by GCP to verify the used part's status. Careful review of the part and inspection report will be done by GCP prior to applying a refund.

RETURNS:

All returns must receive an RGA number by info@granitecityperformance and requesting one. All returns must be accompanied by the original receipt. All returns must be insured for the full value to protect yourself against shipment loss. Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by USPS Priority Mail, FedEx Home Delivery or UPS Ground.

All parts must be returned in their original condition. All items must be returned within 30 days from date of purchase for a refund. Special/custom ordered items, electrical parts, computer chips, programmers, books videos/DVD's, and wheels that have had tires mounted are non-returnable items.

Any part which in our professional opinion shows evidence of being used or installed contrary to the manufacturer's instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 20% restocking fee on all items not returned within 30 days.

All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner, for racing or competition etc., will not be covered under any warranty or return policy and will not be refunded. This includes breakage under any circumstance. These items will be shipped back to customer at customer's expense.