Shipments and Returns

SHIPPING:

All orders placed with Granite City Performance are shipped via USPS Priority Mail, FedEx Home Delivery, or UPS Ground to the 48 contiguous United States. At this time, Granite City Performance does not ship to Hawaii, Alaska, Puerto Rico or overseas.

Granite City Performance does not ship COD orders.

Heavy / oversize parts that can not be shipped via FedEx Home Delivery or UPS Ground will require local pickup.

Customer is responsible for all shipping charges. If an order is refused by customer, original shipping charges will not be refunded, product charges will be refunded less additional shipping charges to deliver product back to Granite City Performance.

LOST SHIPMENTS:

All items are insured when shipped from Granite City Performance. If an item is lost by the carrier we will make a claim for payment. When the claim is paid or acknowledged by the carrier a new shipment will be sent at no charge.

If customer wishes to obtain parts lost in shipment immediately, customer will be responsible for additional charges and will be credited back upon receipt of payment claim from carrier.

RETURNS:

All returns must receive an RGA number by info@granitecityperformance and requesting one. All returns must be accompanied by the original receipt. All returns must be insured for the full value to protect yourself against shipment loss. Customer is responsible for all shipping charges. Collect shipments will be refused. We strongly suggest you ship by USPS Priority Mail, FedEx Home Delivery or UPS Ground.

All parts must be returned in their original condition. All items must be returned within 30 days from date of purchase for a refund. Special/custom ordered items, electrical parts, computer chips, programmers, books videos/DVD's, and wheels that have had tires mounted are non-returnable items.

Any part which in our professional opinion shows evidence of being used or installed contrary to the manufacturer's instructions, and/or was handled improperly, including packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a minimum 20% restocking fee on all items not returned within 30 days.

All items returned will be inspected for damage, installation and use. Any parts that have been used in an abusive manner, for racing or competition etc., will not be covered under any warranty or return policy and will not be refunded. This includes breakage under any circumstance. These items will be shipped back to customer at customer's expense.